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Written by Gerald Thomas on . Posted in Uncategorised.

Terms & Conditions

SURREY HILLS YURTS 

By making the booking you agree to our terms and conditions. 

We only take bookings from adults over 18 years of age.

By booking, and acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite and woodland.

Camping in Britain can mean dramatic variance in weather in a short period of time (“4 seasons in one day”). Whilst we supply certain facilities and equipment, as described in the inventory sent to guests on confirmation of payment, It is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. 

In extreme weather conditions at the camp, such as exceptional wind, cold and snow, where existing and / or forecast we do our best to warn guests and give guests the option to move dates for guests safety and wellbeing without being subject to the cancellation policy administration handling charge, or loss of any monies.

PAYMENT 

We take 25% deposit to secure your booking,  full payment is due a month prior to arrival. 

Cancellation Policy 

If you cancel your booking 3 months prior to arrival we will refund fully deposit.

If you cancel your booking less then 3 months prior to your arrival we will do our best to let the yurt again and, if we do then we will refund the deposit/payment in full. 

Children under 2 stay for free – please make sure you ADD children above age of 2 when booking your stay with us online. 

Damage deposit -  group bookings 5- 10 adults £500 damage/non compliance deposit;  group over 10 -20 adults we require £1000 damage/non compliance deposit, groups over 20 adults £1500 non compliance /damage deposit. Damage/non compliance deposit payable during the final stage of payment. The deposit is fully refundable and payable back to you within 3 days after check out. Please provide your bank details for refund of deposit. 

Deposit will be kept if you DON’T adhere to our T&C re noise, music.  In the event of guests not adhering to rules we will keep the deposit and ask you to leave the site. 

We take payments via BACS, cards/credit cards via our online booking system and paypal. We don’t take payments over the phone.

CHECK IN AFTER 4PM  (for arrivals later then 8pm we will email you self check in istructions) 

CHECK OUT 10AM (extended check out available for small fee; please agree check out time prior to arrival as we host various events on Sunday and we may not be able to accommodate your request at short notice) 

Wood - we provide 1 basket of logs for each yurt included in the price. If you require more logs for your wood burner or for the camp fire outside please ask the staff before 6pm as we may not be here afte 8pm in order to sell more logs. 

Bag of 10 logs £7

Fire lighters - we provide enough fire lighters for your stay however if you for some reason need more they are 0.20pence each. 

DURING YOUR STAY

Guests and visitors agree to be considerate tenants and to take good care of the yurts and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests or our neighbours.

Should any facilities, equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from Company staff you will be held responsible for the cost of repair dor replacement of that item or we will keep your deposit. 

The company cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company. For clarity, this includes guests parking their cars, and driving throughout the site, entirely at their own risk. Please make sure you lock your car and don’t leave any valuables in the car.

MUSIC - music is not allowed on our site due to peaceful nature of the site and due to the site being shared with other guests. Non compliance with this T&C will result with the guests being asked to leave the site and  deposit not being refunded. 

NOISE - no noise after 10pm. We kindly ask you to respect the site and others guests.  We ask all guests (including children ) not to make noise after 10pm.  In the instance of noisy behaviour or distribution to other guests stay we may ask you to leave the site and this may affect the deposit not being refunded. 

HAZARDS

By it’s very nature Surrey Hills Yurts is a campsite in a natural environment. In working to preserve and enhance the woodland and it’s bio diversity, and create a sense of freedom which is part of the charm and why many people come, there are natural hazards, tree roots, poisonous plants, and extremely limited lighting after dark, and depending upon weather conditions, cold, wet and slippery surfaces. Standing dead wood is one of the rarest habitats in lowland England as such you are welcome to explore the woods but please mind branches that may come toward earth. Rabbits and other wild animals are present locally and also on site, rabbit holes, undulations, and sharp objects may be present so please be careful when walking around the site. 

Use a torch at night.

Children 

By Booking and coming to Surrey Hills Yurts you agree to be responsible for your children and any dependants of children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and yurts, such as regarding litter, fire, noise after 10pm. 

All children under 18 are responsibility of the adults.  

In the event when children sleep overnight by themselves in the yurt and adults sleep in separate yurt;  no wood burners or candles are allowed  inside yurt overnight due to the fire hazard and safety of the children. 

Anything you bring to the campsite or wider woodland and any damage or loss to your possessions is at your own risk.

You use the facilities and amenities at the camp and wider woodland at your own risk, e.g. the communal area. Candles and tea lights that are used in the yurts and anywhere else on the site must be within the candle lanterns and containers when alight. NO NAKED FLAMES- use candles only with the candle holders. Any damage to wood burners or flooring caused by the naked flames/candles will be liable for repair/replacement.

Please DO NOT USE  play dough  or paints in the yurts  as we may ask you to cover any damage caused by the paints/play dough. 

PARKING 

Strictly on car per yurt. 

Large groups – please arrange as per below extra car parking spaces.

We have space for in our car park for 1 car per yurt; we do however can accommodate extra cars for a fee of £15 per weekend per car at nearby field/farm. Please do let us know if you have more then 1 car per yurt. 

Please don’t leave any valuables in the car. 

CHILDREN

By Booking and coming to Surrey Hills Yurts you agree to be responsible for your children and any dependants of children you are in charge of.

MISCELLANEOUS

BBQ - if you are using disposable BBQ please make sure you don’t place them directly on the grass as this will kill the grass and leave bear patches for at least 6 months. Please use some wood or stones to place under the disposable BBQ. 

Shoes - we kindly ask you not to wear the shoes inside the yurts.

Dogs - no dogs allowed on site other then owners working dogs; they are not running freely on site during the guests stay. If you arrive with dog we will ask you to leave the site. 

Tents - no tents or camper vans allowed on site. Additional tents allowed in the instance of the entire site booking (please no pink or bright colours) Special conditions/charges apply - £35 per tent. 

Gazebo/paddling pools - not allowed on site.  Special conditions – in the event of extrem hot weather conditions we allow you to bring gazebo/shade – NO PINK/BRIGHT COLOURS – please let us know the colour of shade/gazebo before bringing it with you. 

External guests – we allow maximum of 2 guests per yurt to visit you during your stay, charged at £30  per person per visit for the use of the facilities. The parking is not provided for the guests. They may use our neighbours field for the fee of £20 for the stay. The guests need to leave the site by 9pm. Maximum of 10 visitors for large group booking. 

Activities/External parties - we arrange for all activities and external suppliers. Please speak to us if we can’t accommodate your needs we will of course take alternative suggestions. The parking is not provided for external suppliers. Charge for each external supplier for small parties £80 for  up to 50.  The supplier / catering Is responsible for making sure the rubbish is disposed in designated areas including food waste inside compost bins. Failure to do so will result in deduction from damage/non compliance deposit for sorting the rubbish by staff. 

Farm produce – we can supply with our free range eggs, free range sausages and bacon. Please do let us know at least 24hrs prior to your arrival. We can also arrange for Breakfast hamper or Indulgence Hamper – let us know at least 48hrs before the arrival. 

HOT WEATHER CONDITIONS – CAMP FIRES – we understand how important camp fires are to our guests however during prolong dry weather conditions during the summer time we may have to put the ban on the camp fires . We will give you as much notice as possible that we have to put the camp fires on hold due to the FIRE RISK on the fields. We will only take this decision in very exceptional circumstances where fire is dangerous to human life an livestock. BBQ will be still allowed on site. We offer you to move your stay to alternative date. No refunds.

LOGS – one basket of logs is included in the price per yurt. You can purchase extra seasoned logs on site. Please don’t bring logs purchased from external outlets to the site just in case they are not seasoned as this blocks the woodburners. 

The wood burners are for burning wood only – no coal allowed to be used in those wood burners. 

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Written by Gerald Thomas on . Posted in Uncategorised.

Privacy Policy

Privacy Policy for Surrey Hills Yurts

This privacy policy applies between you, the User of this Website and Surreyhills Yurts, the owner and provider of this Website. Surreyhills Yurts takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside and in addition to, our Terms and Conditions, which can be found at: /terms-conditions.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:
    Data collectively all information that you submit to Surreyhills Yurts via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
    Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
    Data Protection Laws any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
    GDPR the General Data Protection Regulation (EU) 2016/679;
    Surreyhills Yurts,
    we or us    		 Surreyhills Yurts of MAD HORSE COPSE, LOGMORE LANE, WESTCOTT, SURREY, RH4 3GB;
    UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
    User or you any third party that accesses the Website and is not either (i) employed by Surreyhills Yurts and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Surreyhills Yurts and accessing the Website in connection with the provision of such services; and
    Website the website that you are currently using, https://surreyhillsyurts.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  2. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. "including" is understood to mean "including without limitation";
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Surreyhills Yurts and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, Surreyhills Yurts is the "data controller". This means that Surreyhills Yurts determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:
    1. name;
    2. contact Information such as email addresses and telephone numbers;
    3. demographic information such as postcode, preferences and interests;
    4. IP address (automatically collected);
    5. web browser type and version (automatically collected);
    6. operating system (automatically collected);
      7. in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:
    1. data is given to us by you; and
    2. data is collected automatically.

Data that is given to us by you

  1. Surreyhills Yurts will collect your Data in a number of ways, for example:
      1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
      2. when you register with us and set up an account to receive our products/services;
      3. when you elect to receive marketing communications from us;
      4. when you use our services;

    in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
    2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

    1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
      1. internal record keeping;
      2. improvement of our products / services;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  2. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
      1. our employees, agents and/or professional advisors - to assist in carrying out booking confirmation;
      2. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;

    in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. we store your Data on secure servers.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..
  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
    1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase - the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
    5. Right to data portability - the right to request that we move, copy or transfer your Data.
    6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Surreyhills Yurts may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Surreyhills Yurts. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

    1. This Website may place and access certain Cookies on your computer. Surreyhills Yurts uses Cookies to improve your experience of using the Website and to improve our range of services. Surreyhills Yurts has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
    2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
    3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Surreyhills Yurts to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
    4. This Website may place the following Cookies:
Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  1. You can find a list of Cookies that we use in the Cookies Schedule.
  2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  3. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  5. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Surreyhills Yurts reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact Surreyhills Yurts by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

This privacy policy was created on;

25 May 2018

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Written by Gerald Thomas on . Posted in Uncategorised.

Cookie Policy

Cookie Policy for Surrey Hills Yurts

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter, Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Hen Parties

Hen Parties

Quirky Hen Parties

Unique, Fun,Alternative

If you are looking for a unique and memorable way to make a hen party special, then Surrey Hills Yurts can provide a beautiful setting in the countryside to celebrate an unconventional "back to nature" Hen Weekend.

Set in the tranquil Surrey Hills, you can book our entire glampsite? You’ll have the place all to yourselves and an experience to remember!

We offer six yurts, sleeping up to 26 adults and 2 bell tents sleeping 3 each. Total of 32 aduls could be accommodated on site. 

We have a large communal kitchen area, luxurious shared bathroom facilities and beautiful wooden compost toilets. 

There are lots to do and see in the local Surrey area and we can help to put on some activities like wild food tasting or outdoor cooking experiences. 

Heed Help Planning Your Party?

Make A Booking

To discuss booking exclusive hire of Surrey Hills Yurts Glampsite, please call us on 07817 269 565 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Activities

Surrey has an abundance of things to do and to help make the occasion special and memorable.

Below are some ideas to get you started

For the more Chilled Out Hen

  • Outdoor Cooking Lessons – Woodland Feast

  • Private Chef experience

  • Foraging & Wild cocktails 

  • Flower wreath making 

  • Cocktail Making Class

  • Willow Weaving 

  • Heavy horse and cart rides via the woods to the local pub

  • Archery and axe throwing 
  • Archery Tag 

Terms and Conditions

We welcome Hen’s that love the outdoors and who want to get away from the traditional city hustle and bustle! However, we do have some terms and conditions that would need to be considered before booking to ensure we are the right venue for you.

  • Noise to be kept to a minimum at all times out of respect for our neighbours.
  • No noise after 10 pm - you can stay all night at the fire pit if you wish 
  • No non-biodegradable glitter, confetti due to our wildlife friends in the meadow.
  • No guests on-site that are not booked into the yurts without prior agreement.
  • Any no-accommodation guests, agreed to attend, must provide full names prior to the event and an additional fee will apply.
  • Details of any suppliers of activities, to be held on-site must be provided in advance.
  • Any items moved from yurt to yurt must be returned to the original place before departure.
  • All rubbish must be placed in the wheelie bins provided.
  • Security deposits will be held with regards to damages or non-compliance with the above.

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Covid-19

COVID-19 Safety Measures

Steps & Guidelines

For Your Safety

As a small, luxury glamping site, set in stunning open Surrey countryside,  with considerable spacing between each of our self contained Yurts, Bell Tents and facilities, we continue to take our COVID-19 responsibilities extremely seriously and in line with Government recommendations.

It’s important to us that we are able to reassure our guests that we are taking all the possible steps we can to ensure you can enjoy your stay with us safely and confidently. The following measures apply at Surrey Hills Yurts.

CONTACTLESS CHECK-IN/OUT

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